Arbitration in the Torzon Market
Ensuring Equitable Deals
At Torzon Market, we work hard to provide a reliable marketplace where buyers and sellers can do business with assurance. Our committed moderation team is prepared to step in and arbitrate disputes when they do arise, ensuring that everyone is treated equally.
Common Dispute Reasons
- The customer did not receive the goods as described in the description.
- The seller did not receive payment for a finished order.
- During transportation, the object was either lost or seized.
- The compromise of a buyer or vendor account led to unauthorized actions.
Opening a Dispute
- Locate the challenged order in the "Orders" section of your account.
- Click the "Open Dispute" option, then select the cause from the selection menu.
- Provide a detailed description of the issue along with any relevant supporting documents.
- Once the dispute form has been submitted, wait for a moderator to be assigned to your case.
Dispute Resolution Process
After a disagreement has been started, a moderator will go over the data and supporting documentation that the buyer and seller have provided. They may use private chat to request further information or clarifications. After then, the moderator will decide based on the case's particulars and Torzon Market's regulations.
Possible outcomes include:
- Buyer's full or partial refund
- Release of funds to the vendor
- Cancelling the order and giving the customer their money back
- Serious violations might result in the offending party's account being suspended or banned.
Appeal Process
Any party has 48 hours from the time of the decision to file an appeal if they are unhappy with the moderator's choice. A senior moderator will review all of the information and render a final, legally binding decision once the matter has been escalated through an appeal.
Before making a purchase, always carefully examine advertisements, seller ratings, and market regulations to reduce the possibility of problems. Try to settle little disputes amicably with your trading partner and keep lines of communication open before bringing moderators in.